Legal

Privacy Policy

Effective date: July 13, 2026 · Last updated: July 13, 2026

This Privacy Policy explains how WORX (“WORX”, “we”, “us”, or “our”) collects, uses, shares, and protects your information when you use the WORX mobile application (the “App”) to book or provide home services such as cleaning, plumbing, electrical work, handyman services, home repair, towing, and AC maintenance. By creating an account or using the App, you agree to the practices described in this Policy.

Introduction

WORX operates a two-sided marketplace app used by customers who book home-service jobs and by independent service providers (“workers”) who fulfil them. This Policy applies to both customers and workers using the WORX mobile app on iOS and Android, and to the limited data this website processes on your behalf, such as the public service catalog shown here. It does not cover third-party websites or apps that WORX does not control, even if they are linked from the App.

Information We Collect

We collect the following categories of information, depending on how you use the App and whether you are a customer or a service provider.

Account & Profile Information

To create an account, we collect your phone number, which is verified with a one-time SMS passcode, and a password. Providing an email address is optional for customers. You may also add your name and a profile photo. If you apply to become a service provider, we additionally collect the information needed to review your application, such as a profile photo and any certification or identity documents you choose to upload.

Location Data

We use your device’s GPS location to suggest or auto-fill your address when you book a service, and to show a service provider’s live location and estimated arrival time while they are travelling to and performing a booked job. A provider’s location is shared with the customer only for the duration of that active job. On Android, WORX may request background location access so live tracking keeps working correctly if a provider’s screen is off during an active job.

Booking & Service Information

When you book a service, we collect the service category, the service address and coordinates, your preferred date and time, any notes you add for the provider, and your selected payment method (card, cash, or in-app wallet). We also keep a record of booking status, the assigned provider, and timestamps such as when a provider arrived. A provider’s job record includes the customer’s name, contact details, and profile photo so the job can be completed.

Uploaded Images & Files

You can attach photos to a booking, and providers can add before/after job-completion photos. You can also attach photos or documents when filing a support ticket, send images in chat, and upload a profile picture. Uploaded files are limited in size and type for security and performance reasons.

Chat & Communication Data

Customers and the provider assigned to their booking can message each other in the App. Chat data includes message text, image attachments, emoji reactions, and delivery/read status. The App also supports in-app voice and video calls between a customer and their assigned provider, built on WebRTC; call audio and video are transmitted directly between devices (or relayed only as needed to connect the call) and are not recorded or stored by WORX.

Device Information & Push Notification Tokens

To deliver push notifications, we generate a push notification token tied to your device and app installation, and store it on our servers. We do not use this token, or any other identifier, to build advertising profiles or to track you across other apps or websites. Our servers may also automatically log standard technical information with each request, such as IP address and timestamp, for security and troubleshooting purposes.

Payment-Related Information

When booking a service, you choose how you’d like to pay — by card, cash, or your in-app wallet balance. The WORX app does not permanently store full payment card numbers on your device. Where card payments are processed, this happens through WORX’s backend systems and, if a licensed third-party payment processor is used, that processor will be named in the Third-Party Services section below.

Google & Apple Sign-In Data

If you choose to continue with Google or Apple, we receive a verified identity token together with the name and email address you allow those providers to share, and we use it to create or sign in to your WORX account. WORX never receives your Google or Apple account password.

How We Use Your Information

Create and manage your customer or service-provider account
Match customers with available service providers and process bookings
Enable in-app chat and voice/video calls between customers and their assigned provider
Show a provider’s live location and ETA during an active job
Send booking, chat, arrival, and account-related push notifications
Respond to support tickets and troubleshoot issues you report
Maintain the security, integrity, and reliability of the App
Comply with legal obligations and enforce our terms

Permissions Used by the Mobile App

The WORX mobile app requests the following device permissions. We only request a permission when a feature that needs it is used.

Location

Used to auto-fill your service address, and to show you a provider's live location and ETA while a booked job is in progress. Providers may be asked for background location so live tracking keeps working if their screen turns off during an active job.

Camera

Used only when you choose to take a new photo — for a booking, a job-completion photo, a chat attachment, a support-ticket attachment, or your profile picture.

Photo Library

Used when you choose an existing photo from your device for a booking, chat, support ticket, or profile picture.

Microphone

Used only while you are on an active in-app voice or video call with a service provider or customer.

Notifications

Used to alert you about booking updates, new chat messages, a provider's arrival, and incoming calls.

Bluetooth (Android)

Used only to route call audio to a connected Bluetooth headset or speaker during a voice or video call.

WORX does not request access to your contacts, call log, or SMS messages. The phone number you sign in with is entered manually and verified by a one-time SMS code sent to your device — the App does not read your other messages.

WORX is a marketplace that connects customers with independent service providers. To fulfil a booking, we share the information necessary for the job to be completed: a customer’s name, service address, contact number, and any notes or photos attached to the booking are shared with the assigned provider, and a provider’s name, profile photo, rating, and live location are shared with the customer during that job. This sharing is limited to what’s needed to complete the booking and is not extended to providers outside that job.

Third-Party Services

The App relies on the following third parties to operate. Each processes data under its own privacy policy, and none of them are used by WORX to build advertising profiles about you.

Google Maps — powers address search, maps, and routing.
Google Sign-In — optional account sign-in.
Apple Sign-In — optional account sign-in on iOS.
Push-notification infrastructure (Firebase/Expo) — delivers push notifications to your device on Android and iOS.

Data Retention

We retain your account information for as long as your account remains active. Booking and chat records may be kept for a period after your account is closed to meet accounting, legal, and dispute-resolution obligations. We are formalizing a detailed data-retention schedule; in the meantime, we keep personal data only for as long as reasonably necessary for the purposes described in this Policy, or as required by law.

Account & Data Deletion

You can request deletion of your WORX account and the personal data associated with it at any time by emailing privacy@worx.az from the phone number or email address associated with your account and asking us to delete your account. We will verify your identity, confirm the request, and delete your account and personal data within 30 days, except for information we are required to retain for legal, tax, accounting, or fraud-prevention purposes, which will be deleted once that requirement no longer applies. Deleting your account ends any active bookings, so we recommend completing or cancelling open jobs first.

Security

We use industry-standard safeguards to protect your information, including encrypted connections (HTTPS/TLS) between the App and our servers, and access controls that limit who can view your data internally. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

WORX is not directed at, and is not intended to be used by, children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us using the details below so we can delete it.

International Data Processing

WORX’s servers and service providers may be located in a different country than the one you live in. Where this happens, your information may be transferred to, stored, and processed in other countries, which may have different data-protection laws than your own. We take steps to protect your information wherever it is processed, consistent with this Policy.

Your Rights

Depending on where you live, you may have rights over your personal data, including the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (see Account & Data Deletion above), object to or restrict certain processing, and request a copy of your data in a portable format. To exercise any of these rights, contact us using the details in the Contact Us section below.

Changes to This Policy

We may update this Privacy Policy from time to time, for example to reflect new features or legal requirements. We will revise the “Last updated” date at the top of this page when we do, and where changes are significant, we will provide additional notice, such as an in-app notice, before they take effect.

Contact Us

If you have questions about this Privacy Policy, or want to exercise any of the rights described above, contact us at privacy@worx.az or by phone at *1300.