How Can We Help?
Whether you’re booking a service or providing one, our team is here to help with account, booking, and technical issues in the WORX app.
Email us directly
support@worx.azWe typically respond within 1–2 business days.
The WORX app also offers in-app support around the clock.
Common topics we can help with
Account access & login
Trouble signing in with your phone number, SMS verification code, or Google/Apple sign-in.
Booking issues
Problems creating, changing, cancelling, or tracking a booking.
Provider or customer concerns
A concern about the behavior or conduct of a customer or service provider on a job.
Payments, where applicable
Questions about a payment method or charge shown in the app.
Chat & calling issues
Messages not sending, or problems with in-app voice or video calls.
Location problems
Live tracking, ETA, or address issues during an active booking.
Notifications
Not receiving booking, chat, or arrival notifications.
Account suspension
Questions about a suspended account or restricted access.
Reporting an issue
Report a bug, safety concern, or something that doesn't look right.
Account or data deletion
Request deletion of your WORX account and personal data.
See the deletion processBefore you contact us
To help us resolve your request faster, please include:
- The phone number or email address on your WORX account
- Your booking ID, if your question relates to a specific job
- Your device type (iOS or Android) if you’re reporting a technical problem
- A screenshot, if it helps explain the issue — attach it directly to your email
Send us a message
Fill out the form below and we’ll open a pre-filled email to our support team in your email app.